Shipping & Returns

Returns Policy

Acceptance shall be accomplished using Seller’s applicable test procedures or specific procedures Seller develops in cooperation with Buyer. If installation is not included in Seller’s Scope of Work, acceptance tests will be conducted at Seller’s plant. If Buyer’s order specifies source inspection, Seller will give Buyer at least seven calendar days’ notice of the date of the factory acceptance testing. If installation is included in Seller’s Scope of Work, acceptance shall occur at the installation site upon demonstration of the applicable test procedures or if the Product is otherwise operating according to specifications. Non-conforming claims must be made in writing with ten (10) calendar days after Seller’s completion of acceptance tests or Buyer’s inspection, or the Product will be considered accepted. Buyer shall be obligated to accept and not reject any Product that is operating according to specifications. If mutually scheduled installation is delayed by Buyer for more than thirty (30) calendar days after the schedule date, Buyer shall be deemed to have accepted the Product on the thirty-first (31st) day after the scheduled date.

Please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.


Delivery dates are approximate and are dependent on prompt receipt by Seller of all necessary information. Seller may deliver all or any part of Products/ Services as early as 30 days in advance of agreed schedule. The point of delivery shall be FCA Seller’s designated factory (INCOTERMS 2020), unless otherwise specified by Seller. Upon delivery, title to Products and all risk of loss or damage thereto shall pass to Buyer. Where Buyer notifies Seller that it cannot take timely delivery of the Products, Seller may place such Products in storage, at the risk of Buyer, and Buyer shall reimburse Seller for all expenses incurred in connection with such storage. Buyer shall dispose of the packing materials for Products at its own expense, and shall defend, indemnify, and hold harmless Seller from any legal obligations in connection with such packing waste.