FAQ

Getting Started

  1. Do I need to set up an account?

    You can browse our store without setting up an account. However, you will be required to create an account in order to purchase any products.

  2. How do I set up an account?

    From any page on the store, click Register at the top right to create an account. Fill out all the required Create Account fields in the form. Click Create Account. You will then be taken to the MyAccount page.

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Account Settings

  1. How do I reset my password?

    From any page on the store, click the Sign in link.
    To the right of the Sign In, click the Forgot your password? link.

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    Enter the email address associated with your customer account, then click Reset Password. If a valid email address was submitted, you will see a “Thank you” message.

    Within 5 minutes, you should receive an email with the subject line, Password change request for NSI-MI Technologies. Click the link in that email. Enter your new password twice, once in the New Password field, and a second time in the Confirm Password field, then click Continue. You should see “Your password has been successfully updated.

  2. Can multiple users access the same account?

    Because the email address is the unique ID used by the system to create each account, multiple customer accounts cannot share an email address. However, within one B2B company account, you can add multiple emails/users to your business account. Each user will have their own sign-in information to access the company account. You also have the ability to set user roles such as Admin, Senior Buyer and Junior Buyer.

  3. Add to Quote?

    You have the option to request a quote on any of our products. Once the form is completed by you and submitted, our sales team member will contact you for more information. 

Shipping

  1. When will my order ship?

    You will receive an email notification confirming your order and shipping date from our program manager.

  2. Do you ship internationally?

    We currently do not accept online product orders requiring shipment to non-United States addresses. Please feel free to create an account, request a quote and we will have one of our international sales managers assist you with your order.

  3. What is the return policy?

    NSI-MI shall be notified of any defect in the quality or condition of products within 7 days of the date of delivery, unless the defect was not apparent on reasonable inspection, in which case, within 7 days after discovery of the defect. If the buyer does not provide such timely notification, it shall not be entitled to reject products, and NSI-MI has no liability for such defect. Please refer to our Terms & Conditions for more information.

  4. What if my order arrived damaged?

    NSI-MI shall be notified of any defect in the quality or condition of products within 7 days of the date of delivery, unless the defect was not apparent on reasonable inspection, in which case, within 7 days after discovery of the defect. If the buyer does not provide such timely notification, it shall not be entitled to reject products, and NSI-MI has no liability for such defect. Please refer to our Terms & Conditions for more information.

  5. Will I receive shipping status information?

    Yes. When our program manager determines the estimated lead time for your order, we will send you an email notifying of the order status and when we can estimate shipment.

  6. How do I track my order?

    When our shipping department prepares your shipment for delivery, you will receive a shipping confirmation email with a tracking number.

  7. Can I ship to multiple addresses?

    Yes. You can ship to multiple addresses for an order at checkout.

  8. Which shipping carriers do you use?

    FedEx

  9. Can I use my own shipping account number for shipping?

    Yes. You can select the option below at checkout. At the time of shipment, you will be notified via email from our program manager who will request your shipment carrier information.

    Customer Account Carrier Option

  10. My order did not arrive when it was supposed to. Who do I contact?

    If you have not received your order by the confirmed shipping date, please contact NSI-MI Sales. Please refer to your order confirmation number in the subject line of the email.

Payment

  1. What payment types do you accept?

    Credit cards and purchase orders are accepted at checkout.

  2. How do I pay by purchase order?

    Select Purchase Order for payment at checkout and provide your reference number. You can upload your Purchase Order file to the order as well. PDF files only.

    **Make sure the purchase order has shipping and sales tax listed if applicable**

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  3. When will my credit card be charged?

    Your credit card will be charged upon placement of the order. A receipt of payment will be sent to the e-mail address associated with your account.

  4. How do I submit for tax exemption status?

    You must first register and create an account. Once registered, send an email to NSI-MI Sales that includes the name on your account and the name of the exempt organization for which tax exempt purchase was or will be made. Indicate the state(s) where you are tax exempt. Attach the required state sales tax exemption documentation to the email.

    Please note that sales tax exemption requests are validated BEFORE orders can be placed.

Orders

  1. Can I edit or delete my order after it’s been placed?

    Once an order is placed and you receive an order confirmation, you may not delete or edit the order. If you placed an order in error, please contact NSI-MI Sales.

  2. How do I receive a product manual?

    You will receive your product manual via e-mail when your product is shipped. If you do not receive the manual, let us know.

  3. Do I have to order online?

    You are not required to order NSI-MI products through the website. If you prefer not to use our e-commerce website, you may continue to send in your purchase orders to your sales account manager.

  4. Product Availability?

    If in stock, we will ship your order within 2-3 weeks. Our program manager will confirm shipment to you via email and give you an estimated lead time. 

Warranty

  1. What is your warranty policy?

    NSI-MI warrants that products, when delivered, shall be free from defects in material/workmanship. NSI-MI’s obligations under this warranty shall be limited exclusively to repairing or replacing any part of Products which, if properly installed, used, and maintained, proved to have been defective in material or workmanship within 1 year from the date of shipment. NSI-MI shall be notified of any defect in the quality or condition of products within 7 days of the date of delivery, unless the defect was not apparent on reasonable inspection, in which case, within 7 days after discovery of the defect. If the buyer does not provide such timely notification, it shall not be entitled to reject products, and NSI-MI has no liability for such defect.

    Please refer to our Terms & Conditions for more information.

  2. How do I submit a warranty claim?

    No products may be returned unless authorized in advance by NSI-MI, and then only upon such conditions to which NSI-MI may agree. You must obtain a Return Material Authorization (RMA) number from NSI-MI prior to any return shipment, and such RMA number must appear on the shipping label and packing slip. You will be responsible for returned products until such time as NSI-MI receives the same at its facility, and for all charges for packing, inspection, shipping, transportation, or insurance associated with returned products.

    Please refer to our Terms & Conditions for more information.

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